
Leisa Weiner
convenience fee. I accidentally forgot to pay my bill by 2 days and I was charged a late fee. I pay my bills each month on time. I guess they have to make their money some way since they are telling us we are getting a credit on our bills. If so, this is one way they are getting it. Whatever you do, dont miss your due date by 1 day. This is pretty ridiculous considering the rate we are charged every month. Too bad there is not another option with the service.

Dee
App is as good as useless. Any changes made on the app isn't effected by bge. I changed my method of payment to my credit card from using a bank account yet, they used the old payment account which I have closed and claimed my payment was returned; I was charged a fee for that. Now, this is another month, my credit card still haven't been charged and I'm expecting them to say payment was returned and still charge me a fee. I cannot access the bill interface without major issues.
12 people found this review helpful
An Exelon Company
24 March 2022
We sincerely apologize for the troubles you've had with the app. Please complete the contact us form at www.bge.com/custhelp. We will look into the problem and get back to you as quickly as possible. Thank you.

Cathy Collins
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Very unhappy... The last update caused more problems than it fixed. The app was working fine for years and now I can't even get signed in to access anything using the app. The username and password are correct because they work online. After completing the multi factor verification the app never opens. I even tried uninstalling and reinstalling.
18 people found this review helpful