McDonald's

The app is sloooóooow! Moreover, it's cumbersome to place an order. The worst is that there is no support when an order isn't filled. My recent order was stuck in "preparing order" for over 40 mins. Called CS but no help! I had to go to the restaurant to pick my order up. Terrible!! A full refund should have been given! Whoever reads this, don't tell me to contact CS!! They were useless!!

The app has suddenly decided that the closest location will no longer be the location of my order. Despite me standing in front or inside my preferred location, my order was still sent to a location the app marked as 1km away. The app also does not allow any refunds or cancellations of orders. 3 times I've had to walk 1km to the wrong location, and I end up complaining everything is cold, so they have to remake it. I suggest McDonald's reviews if no cancellations is still the best option.

Tried redeeming my free meal (burger) with points twice and got nothing. First time, scanned and confirmed, but no ticket came out; when I retried, the machine said “not available.” Happened again—points deducted but no food. This app is a scam. Don’t waste your time or money. Other people experience this, so I have to do this kind of view.